USD 469 - Technology Department Contact List

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- Current conditions as of 23 Mar 06:53 am CDT
  Light drizzle fog/mist
  Location:Lansing
  Feels like:29°
  Humidity:97
  Wind:N 16 mph
  38°
  Today
  Cloudy, with a high near 48. North wind 10 to 15 mph, with gusts as high as 23 mph.
  Tonight
  A chance of showers, mainly after 4am. Mostly cloudy, with a low around 36. Northeast wind 10 to 13 mph, with gusts as high as 18 mph. Chance of precipitation is 30%.
  Friday
  Showers likely, mainly after 1pm. Mostly cloudy, with a high near 48. Northeast wind 11 to 14 mph, with gusts as high as 21 mph. Chance of precipitation is 70%. New precipitation amounts of less than a tenth of an inch possible.
  Weather forecast provided by weather.gov.

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Technology Department Contact List

Staff Service Desk

(Security) ID/Keys/Access Control - Doors/Keycards - Chris Fletcher
1. Key Lost
2. Keycard Lost/Found or Disable/Re-Enable

Staff Accounts - Chris Fletcher
1. Microsoft/USD469.net
2. Google/Lansinglions.org
3. McRel
4. Manage Apple ID
5. PDP
6. AESOP
7. Ticket System
8. Skyward
9. Security Cameras
  1. Digital Watchdog
  2. Verkada
10. Copier

Supplies Purchasing - Chris Fletcher
1. Printer Toner
2. Misc Parts
3. Purchase Orders
4. Invoice Documentation

Onboarding/Change/Checkout - Staff, LT Subs, Student Teachers - Doniaell Brandt
1. Staff Onboarding/Change/Checkout Process (See OB/CA/CO Process)
  1. Teacher
  2. Admin
  3. Director
  4. Para
  5. Custodial
  6. Food
  7. Tech
  8. Maintenance
  9. Others
2. LT Substitute Onboarding/Checkout Process
3. Student Teacher or other Onboarding/Checkout Process

iPad/Mosyle/Apple School Manager Tier 2 - Tech Staff
1. Tier 2 - Tech Staff
  1. What configurations go here
2. Tier 3 - Tech Director

Networking - Internet, Firewall, Monitoring, Wired and Wireless - Tech Staff/Yellow Dog Networks
1. Firewall Rule Change
2. Network Port Issue
3. Wireless Issue

Servers - Tech Staff - Yellow Dog Networks
1. VM Servers
  1. VM1
  2. VM2
2. Security Servers
  1. LHS Video
  2. BO Video

Copiers/Printing - Tech Staff - Canon
1. Copier Issue
  1. Key Card
2. MacPrint - Mac
3. Secure Print - Windows
4. AirPrint - ipad

Classroom Technology
1. Projector
2. Screens
3. Televisions
4. Apple TV
5. Document Camera
6. Remotes

Apple & Windows Computers
1. Hardware issue
  1. Trackpad
  2. Screen
  3. Battery
  4. Ports
2. Updates
3. Software Request

Phones/Fax - Tech Staff
1. Phone Changes
  1. Name Change
  2. Voicemail Password
2. Phone Issue - Spectrum
3. Fax Issue - MyFax.com

Ticket System - Chris Fletcher
1. Portal/Project Setup
2. Issue/Screen/Workflow Customization

Curriculum Tier 2 Support
1. Canvas Support
2. HMH Rostering/Support
3. McGraw Hill Rostering/Support
4. Canvas Rostering/Support
5. Reflex Rostering/Support

Student Service Desk

Building Level Tier 1 Support

iPad Checkout & Support,Mosyle Configuration, Google Accounts & iPad Apps

LES - Diane Kelly

LIS - Tina Silva

LMS - Sara Meyers

LHS - Nick Gray & Matt Stevenson

iPad Repair

LES - Diane Kelly

LIS - Tina Silva

LMS - Sara Meyers

LHS - Laura Totleben

Building Level Curriculum Tier 1 Support

Reflex, HMH, FastBridge, McGraw-Hill, Clever

LES - Jennifer NIckelson

LIS - Caroline Reynolds

LMS - Nicole Wallace & Rachel Sheeley

LHS - Chris Hoverson & Matt Stevenson (Canvas)