Technology Department Contact List
Staff Service Desk
- (Security) ID/Keys/Access Control - Doors/Keycards - Chris Fletcher
- Key Lost
- Keycard Lost/Found or Disable/Re-Enable
- Staff Accounts - Chris Fletcher
- Microsoft/USD469.net
- Google/Lansinglions.org
- McRel
- Manage Apple ID
- PDP
- AESOP
- Ticket System
- Skyward
- Security Cameras
- Digital Watchdog
- Verkada
- Copier
- Supplies Purchasing - Chris Fletcher
- Printer Toner
- Misc Parts
- Purchase Orders
- Invoice Documentation
- Onboarding/Change/Checkout - Staff, LT Subs, Student Teachers - Doniaell Brandt
- Staff Onboarding/Change/Checkout Process (See OB/CA/CO Process)
- Teacher
- Admin
- Director
- Para
- Custodial
- Food
- Tech
- Maintenance
- Others
- LT Substitute Onboarding/Checkout Process
- Student Teacher or other Onboarding/Checkout Process
- Staff Onboarding/Change/Checkout Process (See OB/CA/CO Process)
- iPad/Mosyle/Apple School Manager Tier 2 - Tech Staff
- Tier 2 - Tech Staff
- What configurations go here
- Tier 3 - Tech Director
- Tier 2 - Tech Staff
- Networking - Internet, Firewall, Monitoring, Wired and Wireless - Tech Staff/Yellow Dog Networks
- Firewall Rule Change
- Network Port Issue
- Wireless Issue
- Servers - Tech Staff - Yellow Dog Networks
- VM Servers
- VM1
- VM2
- Security Servers
- LHS Video
- BO Video
- VM Servers
- Copiers/Printing - Tech Staff - Canon
- Copier Issue
- Key Card
- MacPrint - Mac
- Secure Print - Windows
- AirPrint - ipad
- Copier Issue
- Classroom Technology
- Projector
- Screens
- Televisions
- Apple TV
- Document Camera
- Remotes
- Apple & Windows Computers
- Hardware issue
- Trackpad
- Screen
- Battery
- Ports
- Updates
- Software Request
- Hardware issue
- Phones/Fax - Tech Staff
- Phone Changes
- Name Change
- Voicemail Password
- Phone Issue - Spectrum
- Fax Issue - MyFax.com
- Phone Changes
- Ticket System - Chris Fletcher
- Portal/Project Setup
- Issue/Screen/Workflow Customization
- Curriculum Tier 2 Support
- Canvas Support
- HMH Rostering/Support
- McGraw Hill Rostering/Support
- Canvas Rostering/Support
- Reflex Rostering/Support
Student Service Desk
Building Level Tier 1 Support
iPad Checkout & Support,Mosyle Configuration, Google Accounts & iPad Apps
LES - Diane Kelly
LIS - Tina Silva
LMS - Sara Meyers
LHS - Nick Gray & Matt Stevenson
iPad Repair
LES - Diane Kelly
LIS - Tina Silva
LMS - Sara Meyers
LHS - Laura Totleben
Building Level Curriculum Tier 1 Support
Reflex, HMH, FastBridge, McGraw-Hill, Clever
LES - Jennifer NIckelson
LIS - Caroline Reynolds
LMS - Nicole Wallace & Rachel Sheeley
LHS - Chris Hoverson & Matt Stevenson (Canvas)